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Health and Care That Knows You
The next generation of navigation with a personalized, conversational Member experience to answer questions specific to your benefits ecosystem and plan design, easy access to virtual primary care, and clinical guidance to get to the right next step, each time.
Your employees deserve a better care experience
Members stay in-network and use covered benefits
We provide guidance to keep Members in-network, improve utilization of your benefit ecosystem, and find the lowest-priced medications via Rx Marketplace. We learn your specific benefits and plan design to give personalized guidance to Members.
Guiding Members to the next step in care
Members have a dedicated Health Guide who supports and advocates for them throughout their journey. Personalized care recommendations are developed based on each Members' unique needs, seamlessly integrating point solutions and local care.
Members get care when they need it
Members can start a visit for themselves and their family members ages 1+, anytime, day or night, 365 days a year. Our Care Team members can diagnose and treat 900+ common conditions, order prescriptions and labs, provide chronic condition support, answer questions, and follow up with Members.
Care - when and where you need it
"My experience with Transcarent was a huge lifesaver. There wasn't a chance I could get to urgent care, and I desperately needed to be seen. I downloaded the app and answered some questions about how I was feeling, waited on my couch for a few minutes, then talked to a doctor without lifting my head off my pillow. I've never had such an easy, pleasant experience getting care when I was sick!"
Transcarent Member
Simple access to your everyday care needs
On-demand virtual care and a suite of digital tools keep Members empowered and informed—all with one intuitive app.
The Transcarent Care Team
Board-certified Physicians, licensed in all 50 states and Washington, D.C., Nurse Practitioners, Registered Nurses, Certified Medical Assistants, Care Coordinators, and dedicated Health Guides provide care for acute, chronic, and behavioral health within the scope of primary care.
Your Care Assistant
Tools and resources
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Care That Goes Beyond the Visit
An example of a female experiencing a new skin concern.
Start a visit in seconds
Kara starts an on-demand visit to inquire about recent changes to the skin on her neck
Streamlined intake
Kara is immediately connected to a Care Assistant for intake
Provider guidance
Kara carries excess weight, and she has a family history of type 2 diabetes. Her physician does a thorough evaluation and orders labs to test Kara's A1c levels
Kara Makes Changes
Kara asks her care team questions about her weight health benefit. She decides to enroll. She also gets her bloodwork done
Care Team Follow Up
Care team follows up with Kara post-visit to see if she has any questions about her Care Plan or next steps
Post-visit Care Plan
Kara views her Care Plan in-app. Her Care Plan includes: a visit summary, instructions for lab work and a link to learn about her weight health benefit
Clinical guidance
The physician sees Kara has access to a digital solution for weight health and prediabetes management via her employer. Lab orders are sent electronically to her preferred lab
Transcarent WayFinding
Health and Care that knows you, so you don't need to know healthcare
Just like the GPS in your car, legacy navigation requires you know your exact destination then points you to it. WayFinding orients to you and gets you where you need to be.

WayFinding is Transcarent's Member experience which combines conversational AI and human support for benefits navigation, clinical guidance, and care delivery.

Our personalized Member experience provides answers to questions, customized to your specific benefits ecosystem and plan design. Your medical and pharmacy benefits are clinically integrated with your point solutions, with human health guides just a tap away, to get your Members to the right next step, each time. And easy access to local and virtual care means your Members can get care exactly when they need it.
Complementary Care Experiences
Direct medical treatment is only one part of the health
and care journey. Other Transcarent Care Experiences
provide important supportive care.
Muscle & Joint Health
End-to-end muscle and joint solution that leads with clinical expertise to make it easy for Members to take the right step in their care journey.
Behavioral Health
Confidential behavioral health care that fits employee needs—all from the comfort of home. Both therapy and psychiatry services are available.
Pharmacy Care
The Transcarent app makes it easy to manage and shop for all your prescriptions. Members save an average of $85—more for specialty medications.
Setting new standards for quality and value
Retention rate among Members who use Transcarent
Savings via Pharmacy Marketplace
Cost reduction per visit based on average cost for alternative care option and Member utilization of primary care
Reduction in ER and urgent care visits
Learn more about Transcarent Everyday Care