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Build One Trusted Place for Health and Care With AI
Benefits work better when people can actually use them. Margo Quinlan, Senior Vice President of Total Rewards, Advantage Solutions, shares how the WayFinding® platform is giving teammates one trusted place to get quick answers, clear guidance, and easier access to health and benefits support — from pharmacy to cancer care to Centers of Excellence (COE), all in One Place.
3 things employers need to know about bringing health and care into one trusted, AI-powered experience
AI can make benefits support immediate, simple, and more useful. The right experience should give employees quick, accurate, conversational answers without sending them through multiple channels, hold times, or disconnected point solutions.
Bringing health and care into one connected, AI-powered platform reduces friction. When employees can access support for benefits, pharmacy, cancer care, and COE needs in one experience, it becomes easier to find answers, understand options, and take the right next step.
Better access is also a better business decision. When employees can get the right care, at the right place, at the right price, employers can create a better experience while making benefits easier to manage and more cost-effective overall.
Take action: Choose a partner that helps you simplify the health and benefits experience from the start. The right partner should help you bring care, coverage, and guidance together in a way that feels easier for employees to use — and easier for your team to stand behind.
Margo Quinlan: I’m Margo Quinlan. I am the senior vice president of total rewards for Advantage Solutions.
Margo Quinlan: AI has impacted our teammates in accessing benefits by being able to provide them quick, simple responses to their questions without having to go through multiple avenues, multiple holds, or wait times. So it’s immediate, it’s accurate, it’s friendly, it’s conversational, and it’s helpful.
Margo Quinlan: Our families are using the Transcarent app for several reasons. It provides a one-stop shop for really all things related to their health and welfare, including if they need to understand what prescription is in the network, how they can best seek a Center of Excellence related to musculoskeletal care, or get the support they need when they’re reaching out for cancer services. It is all within one location, with one support person and seamless, integrated information.
Margo Quinlan: The one decision that we made that we feel will have the most impact for our teammates is our decision to move to Transcarent Pharmacy.
Margo Quinlan: From a teammate perspective, it allows them to have control over how they receive their medications, understand how much it’s going to cost before they go, and price compare as they would for anything else they were purchasing.
Margo Quinlan: Since working with Transcarent, the one thing we were really looking for and have found is a true partner. A partner that has the same goals we have and is aligned with ensuring that we are offering our teammates the best benefits, at the best price, in the best way for them to access them.
