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Member LoginThe WayFindingTM Experience. Know What's Next.
The WayFindingTM Experience. Know What's Next.
The WayFinding experience is powered by 24/7 doctors and agentic AI that helps Members understand symptoms, schedule care, and know what to do next—remembering history and context over time.
Members Can Just Ask Transcarent® and We’ll Take it From Here
Benefits Navigation
Our AI Care Assistant provides accurate, personalized answers to health and benefits questions—customized to an employer’s benefits and plan design —learning from past interactions to recommend the next best step.
Clinical Guidance
Memory engine remembers what your doctor said. Symptom checking helps Members understand what to do next, with doctors and nurses providing trusted guidance, follow-up, and our virtual expert medical opinions from 2nd.MD.
Care Delivery
Our Members get care on their terms. Intelligent scheduling finds high-quality, in-network options and books visits for them—from 24/7 chat-based care and same-day video visits with board-certified physicians to virtual mental health therapy or in-person care.
WayFinding platform in action
See how Transcarent turns questions into action and to resolution—guiding next steps, scheduling care, and following through—all in One PlaceTM.
Personalized care navigation with AI + human support.
Symptom checking and intelligent care recommendations
AI-powered appointment booking and coordination
Memory engine remembers what your doctor said and what you shared, so you don’t have to repeat your story at every visit
Reduces complexity and improves scheduling and coordination across care options
Watch a deeper dive into how our AI-first experience works.
What Members say about the WayFinding experience
Member experience, results may vary.
Complementary Care Experiences
Achieve better outcomes, lower total cost of care, and higher employee satisfaction with comprehensive Transcarent Care Experiences.
Based on internal analysis of Transcarent Members using WayFinding and associated programs. Individual results may vary.
Just Ask Transcarent. We'll take it from here.
The WayFinding experience remembers what your doctor said, anticipates your needs, and takes action on your half to get you where you need to go.
It is the first practical use of agentic AI and human support across benefits navigation, clinical guidance, and care delivery, with compassionate clinicians always a tap away.
Our Members get instant answers tailored to their plan, personalized recommendations for their next best step, proactive support over time, and seamless access to virtual care, exactly when they need it. AI agents schedule in-person and virtual care, while follow-ups and reminders support adherence.
