News and Insights

Surviving Cancer Takes More than Just Great Treatment 

One cold March morning changed our lives forever. It wasn’t until I had to tell my parents that my two-month-old son had been diagnosed with cancer I realized I wasn’t going to be able to wake up to end this nightmare. That was only the beginning.

If We Are Going to Change Healthcare, We Have to Make it Accessible for Everyone

The rise of virtual care serves as an equalizer in access to health and care services. More than ever, a person’s zip code is becoming less of an indicator in whether or not high-quality care is available to them through these new means of accessing care, but the conversation on health equity and accessibility goes beyond availability. Instead, when developing virtual care solutions, we must also focus on usability for all people. 

A Message Worth Reading

Some of you may have already cast your ballots, as I have, and others of you may be planning to do so tomorrow. And for those who are still thinking about whether to vote . . . PLEASE VOTE. Why am I writing this? I worry that we forget too quickly that people protested, marched, were arrested, and even died for the right to vote.

Enhancing the Surgery Care Experience for Employees

With healthcare costs expected to rise in the coming year due to employees delaying surgical procedures and cancer screenings, innovative employers now have a better path for getting employees — and their families—the highest quality and the most cost-effective surgical care experience.

At the Expense of Patients and Business

The negative effects of unrecognized, untreated, or inappropriately treated behavioral and mental health disorders on business performance are indisputable. In a 2022 Future of Benefits Study, 71% of employers felt the deteriorating mental health of their workforce had a negative financial impact on their company.

A Holistic Approach To Cancer Care

The cancer diagnosis is a moment so stark and overwhelming that you can’t compare it to anything else that has ever happened to you. In an instant, your life has changed. Of the 1.9 million Americans who will be diagnosed with cancer this year, 45% will be within the traditional working age range of 20 to 64. Twelve percent of employers’ medical costs are related to cancer, and workplaces are collectively hit with more $139 billion in costs associated with diminished productivity, abbreviated hours, or missed work. A 2019 Cancer + Careers survey found that 59% of workers are not confident that management knows how to support employees with serious or chronic conditions.

All Aboard: You Can’t Change Healthcare Unless Your Members Opt In

The history of trying to build a better health and care experience to engage consumers has been like using scavenged parts for a ship bound for rough seas. People have done the best they can with limited resources, but that has been inadequate for surviving the elements. Healthcare remains a mess. Nowhere else would consumers have to endure the incompleteness of the product. You wouldn’t purchase tickets for a voyage on an actual ship that was missing its engine or crew, but that’s exactly the healthcare system offered to consumers. The half of the member population who need care but are discouraged by the prospect of sailing on a sinking ship and decide to stay on land, are too often outside of our view. Healthcare reformers focus on the cost of care — understandably; healthcare is the number one cause of personal bankruptcy.

Benefits fatigue: Guiding our way out of confusion

While automation has the potential to bring more information to consumers, information without guidance isn’t a sufficient map. It leaves people still feeling lost, no closer to engagement with the benefit offering that would best meet their unique needs. The ideal map would start with guidance on how to determine whether any given destination is actually where the member wants to go. That crucial piece of information — getting the member to the right place — seems to be missing. Individualized guidance has the potential to remedy benefits fatigue, helping people not only to avoid the snarls of congestion on a busy road but, ultimately, to get the most value out of the journey. A single resource that helps a member understand, navigate and actually utilize their complete benefits ecosystem offerings is the ultimate goal.

Democratizing Insulin

Imagine if you knew a drug could save your son or daughter’s life but it was too expensive to afford. That’s the reality for many people in America today. That drug is called insulin, which is used to manage blood sugar in people with diabetes. For millions of people with Type 1 diabetes and an increasing number with more advanced forms of Type 2, insulin can be the difference between losing your eyesight, losing a limb, or even losing your life. What’s particularly sad about this situation . . . some would say shameful . . . is that insulin is not very expensive to manufacture, and the research costs associated with bringing it to market have long ago been recovered. There is no reason that can justify the prices we pay today.

Black History Month: Moving from Words to Action

Every year on February 1st, the start of Black History Month, our newsfeeds are flooded with promises to “do better” and “do the work” when it comes to diversity, equity, and inclusion efforts. As these posts quickly fade to the bottom of our newsfeeds, we often don’t get to see the results of these promises . . . more importantly, employees who put trust in their employers to follow through, are left wondering if there really was a plan and a commitment to “do better” and “do the work” or if this has just become another corporate cliché.

Lowering the Cost of the Medication Poor-Adherence Epidemic

On average, patients see their pharmacist eight times more frequently than their primary care physician, something I experienced in my years working as a retail pharmacist. I got to know many people well, learning their medical histories and behaviors. As I said regularly to my patients, in order for the medication to work, you need to take it as prescribed. It may have seemed like a needless request, but, in reality, poor medication adherence is a healthcare epidemic, affecting more people and costing the U.S. healthcare system more than any single disease.

Monkey in the Middle: The Future of Direct Health and Care

The existing system has failed us, which is why so many organizations are rushing to embrace innovative services outside of the traditional payer models. According to a recent article in the Wall Street Journal, the average large self-insured employer now contracts with between 16 and 20 different companies to deliver care to their employees. The pandemic showed us that digital tools work well, and in some cases, like behavioral health, better than traditional brick and mortar. Digital also provides access to care lacking in most rural and inner-city communities.

Centers of Excellence and Virtual MSK: What the New Evidence Tells Us

The numbers tell a story of solutions. Two years after the Harvard Business Review published Walmart's landmark study examining the cost and care benefits of its Centers of Excellence (COE) model with Geisinger Medical Center and other providers, Transcarent has announced the results of a national study assessing the clinical and financial impact of its BridgeHealth surgical COE program, in paid medical claims with self-insured employers.

Are We Just Waiting for Amazon and Walmart?

When the history of the COVID-19 pandemic is written, our hearts will be heavy for the loss of life, the economic devastation for so many, and the dramatic mental health impact thrust upon people across the world as their lives were turned upside down in unimaginable ways. However, with the benefit of time and perspective, we may look back and recognize this moment as the great digital transformation of almost everything.

Transcarent To Acquire Part of 98point6 for $100M, Gain AI-powered Virtual Care Platform

Transcarent To Acquire Part Of AI-Powered 98point6 In $100 Million Healthtech Deal

Exclusive: Transcarent names ex-Merck CEO Ken Frazier board chair

Pharmacy Care, Life, And Women In Healthcare: A Chat With Snezana Mahon At Transcarent

Transcarent introducing new pharmacy benefit offering

Transcarent launching new pharmacy benefit offering as its latest healthcare bet

Transcarent rolls out pharmacy benefit offering for self-insured employers

Glen Tullman on launching Transcarent Pharmacy Care: Unlike others, we are a one-stop-shop

How are employers and providers collaborating in the new surgery health and care experience?

Cancer care poses challenges for employers; Transcarent shares vision for how it can help.

Glen Tullman on What It Takes to Disrupt Health Care: Compassion and an Unyielding Sense of Justice

Transcarent’s New Behavioral Health Service Promises Members Therapy Appointment Within 3 Business Days

Transcarent launching behavioral health offering

Through the Looking Glass

Transcarent launches an oncology service line

How to Make a Difference with Glen Tullman of Transcarent

This doesn’t taste right: What being a pharmacist taught me about health literacy

Digital Health Startup Transcarent Just Raised $200 Million To Grow Its Concierge Medical Business

Transcarent’s $200M haul makes it healthcare’s newly minted unicorn

WTF Health: Transcarent, Walmart & The “Re-making” of Healthcare Payers: Glen Tullman on the Power of Big Retail

Why Transcarent is sending self-insured companies to Walmart’s health services

How one insurance group saved millions through bundled rates for surgeries

'You can’t navigate your way through a broken system': Transcarent's Glen Tullman on healthcare cost, quality

'Bill talks to Glen Tullman the CEO of Transcarent at the HLTH Conference in Boston

Walmart, Transcarent partner to pitch self-insured employers

Walmart Picks Transcarent: Tullman on First ‘Everyday Low Prices’ Offer for Self-Insured Employers

Walmart and Transcarent partner to lower costs in the self-insured market

A startup backed by Livongo veterans just got a nearly $500 million valuation, and it's coming for healthcare's middlemen

What does alignment mean for health benefits?

Breaking the health benefits congestion cycle: What really matters?

Digital Health Startups Are Booming. Their Customers Are Overwhelmed

Transcarent Looks to Overhaul Self-Insured Market

Glen Tullman’s Return to Digital Health: In-Depth Chat on New CEO Role at Transcarent

Livongo Founder’s Newest Venture: A Health Navigation Startup

‘Concierge Medicine On Steroids’ Startup Raised $40 Million To Disrupt Employer-Sponsored Care

Transcarent Surgery Care

Transcarent Surgery Care reduces costs and improves outcomes for self-insured employers, employees and their families. Get high-quality care and concierge support for your surgical needs and musculoskeletal conditions (like back and joint pain), resulting in a better experience, lower overall costs, and a quicker recovery.

Snezana Mahon with Joy Rios on HIT Like a Girl Podcast

Transcarent Chief Operating Officer Snezana Mahon, Pharm.D. joins Joy Rios on this episode of HIT Like a Girl Podcast, recorded in studio at #HLTH2022.

What's The Future of Pharmacy?

A discussion on the current and future state of pharmacy care with Snezana Mahon, PharmD, Transcarent COO, Joshua Fredell, PharmD, VP, Product Development, CVS Health, AJ Loiacono, CEO of CapitolRX, Wendy Barnes, CEO of RxBenefits and Amanda James, Senior Healthcare Legal Reporter, MedCity News.

Transcarent PACER Summit: Big Ideas and Understanding

We just concluded our Transcarent PACER Summit with some inspiring words from our CEO, Glen Tullman. It’s all about BIG Ideas, like creating a new, different, and better health and care experience for everyone, creating energy and inspiration, and caring enough to go one level deeper to understand each other and drive success in life --- family, work, and play. Let’s do this together.

Transcarent Pharmacy Care

Transcarent Pharmacy Care is the industry’s first fully transparent and integrated pharmacy benefit offering designed to establish a new model for drug affordability and access that will directly impact Member health. The offering will address the complex, confusing, and costly process that exists today by offering easy to understand price transparency, 24/7 clinical support, and care guidance. Transcarent Pharmacy Care gives employers maximum control over their formulary, benefit designs, and data while empowering Members with a superior consumer-driven experience that truly transforms their health and care journey.

Engaging Employees on Health Coverage: How can Employers Manage Behavioral Health Needs?

September 8: Today on TownHall Solome Tibebu, Founder & Host of Going Digital: Behavioral Health Tech speaks with Snezana Mahon, Chief Operating Officer at Transcarent about a more holistic approach to engaging with employees about their health coverage. What does she see as the largest challenges in providing behavioral health? How do they engage with rural and underserved communities? What methods can be used to reduce the stigma of using the health services provided?

Hospital for Special Surgery Joins with Transcarent to Provide Leading Self-Insured Employers with a New Health and Care Experience for Employees

New York, NY and Palo Alto, CA, August 18, 2022 –Transcarent, a new, different, and better health and care experience company for employees of self-insured employers and their families, announced today a new collaboration with Hospital of Special Surgery (HSS) that will allow both employees of self-insured employers and their families to have access - with limited or no out-of-pocket responsibility - to HSS’ world-leading orthopedic and musculoskeletal (MSK) specialists. As part of this new program, Transcarent will handle all Member referrals, and help cover the cost of certain orthopedic surgeries, along with travel coordination and associated costs when necessary. Click "Read More" below for full press release:

Healthcare Transformers Podcast (Audio) Snezana Mahon with Priya Naga

Snezana Mahon, Chief Operating Officer at Transcarent, shares how transparency, care, and empowerment are vital components of a transformation. An empowered healthcare consumer understands the choices that they need to make and has the right information at their fingertips to make those choices. Learn how Transcarent is focusing on the longitudinal experience of care in everyday care, oncology, behavioral health, surgery and more.

Why Reinvent the System for Self-Insured Employers? An Interview with Glen Tullman

Transcarent CEO, Glen Tullman sat down with Sarah Levitt, Founder of the Magnificent Leadership Forum, to discuss the state of health care and how Transcarent is reinventing, not navigating, the broken system to create a new, better, and different health and care experience that people love, trust, and understand.

Big Questions with Cal Fussman Podcast: Glen Tullman Changes Health and Care (Audio)

For a couple of years now, Cal has been asking questions to get to the root of why we’re all so disappointed with aspects of healthcare. This week, he speaks with a man who's created a game-changing solution which puts people back in control of their care with high-quality experiences at lower prices. It’s called Transcarent. Listen up . . .

Personalizing Healthcare to Reduce Cost and Improve Outcomes

"The middle is where all the friction is in healthcare, it’s also where most of the profit goes and we have to redefine and better align the system for employers and health consumers.”" -- Glen Tullman, Transcarent CEO at the 2022 Advent International Global Meeting with Dr. Sachin Jain, President & CEO, SCAN Group and Health Plan, Karen Nelson, Chief Scientific Officer, Thermo Fisher Scientific, and Carmine Petrone, Managing Director, Advent International discussed transforming and understanding the future of health care and how Transcarent has re-engineered the current system to create a new, better and different health and care experience unlike anything we have ever seen.

The Transcarent Care Experience

A look into everyday care with our new, better, and different health and care experience.

Titans of Healthcare

Transcarent CEO, Glen Tullman with Lee Shapiro, Managing Partner at 7wire Ventures Ventures, Dr. Jennifer Schneider, CEO of Homeward, Naomi Allen, Co-Founder and CEO of Brightline with Jared Taylor, Founder & Host of Slice of Healthcare to discuss how we are bringing enjoyable health and care experiences to aspects of health care that are costly, confusing, complex, and underserved in today's system.

2022 ACG NY Healthcare Conference - The Future of Healthcare

Transcarent CEO Glen Tullman and Rick Zall, Chair of Health Care Transactional and Regulatory Practice at King & Spalding, sat down at the ACG NY Healthcare Conference to discuss the genesis of Transcarent and how we are reinventing the system to deliver a new, better and different health and care experience to self-insured employers, their employees and their families.

Integrating Behavioral Health into the Broader Health and Care Experience

Dr. Jeff Dobro with Solome Tibebu at the 2022 Going Digital: Behavioral Health Tech conference.

A Conversation on Responsible Innovation

Glen Tullman, Transcarent CEO, and Hemant Taneja, Managing Partner of General Catalyst discuss responsible innovation and intended consequences at Ignite Glass Studios, Chicago.

Driving Healthcare With Purpose

Glen Tullman, Transcarent CEO, with Steven Weiss, Inc Magazine Senior Reporter, at the 2022 Inc Purpose Power Summit discussing how Transcarent is making health care more equitable, more accessible, more affordable, and higher quality.

Transcarent Behavioral Health Care

Transcarent is truly a personalized and evidence-based care experience for all major behavioral health conditions across the acuity spectrum. As a single point of access for all your Members' health and care benefits, we provide quick access to the life-changing care and guidance they need, on their terms, at the right time.

The Rise of Virtual-First Care: Bridging The Gap Between Online and Offline Patient Experiences.

Snezana Mahon, PharmD, Transcarent COO, at this MedCity News Webinar with Michelle Davey, Wheel Co-founder and CEO, Dan R. Trigub, MedArrive Co-Founder and CEO, and Sari Kaganoff, General Manager at Rock Health having a discussion about the rise of virtual-first care and Transcarent's essential balance between virtual care and 24/7 instant access to live doctors and human health guides.

Why Transcarent

Listen to some of Team Transcarent share why they joined Transcarent, the expanding role of the CHRO, challenges facing employers, and our mission to deliver a new, different, and better health and care experience for Members - health and care the Transcarent way!

Catalyzing Care Through The Application of Technology

Glen Tullman, Transcarent CEO, and Jonathan Palmer, Senior Healthcare Analyst at Bloomberg LP, discuss how Transcarent is helping self-insured employers improve their whole employee benefit experience while empowering consumers to finally take control of their health and care by reducing cost, confusion, and complexity with unbiased information, trusted guidance, and easy access to high-quality care.

Cook County Health Foundation - A Vision For A Healthier and Better World

In this fireside chat Glen Tullman talks about health equity, access to care, and Transcarent's new, different and better health and care experience.

Transcarent Oncology Care

Transcarent Oncology Care is a new kind of health and care experience, unique in its ability to bridge a wide spectrum of outcomes, cost, and knowledge gaps that adversely impact patients, their support systems, care teams, and employers. By integrating technology, human connection, and cutting-edge research we are setting the standard for a complete – and entirely unique – cancer care experience.

Achieving Health Moonshots with StartUp Health and Transcarent's Glen Tullman

The world of health innovation is moving faster than ever. Transcarent Founder and CEO sat down with StartUp Health co-founder Unity Stoakes for a dynamic fireside chat about health innovation, Transcarent's new, different, and better health and care experience, and the lessons learned building and investing in hundreds of the most transformative healthcare companies of the past two decades.

How a Featured VC Backed Company is Using AI to Tackle Health Inequity

Glen Tullman, Transcarent CEO at the Northwell Health/Aegis Ventures Innovation Summit with Dr. Melynda Barnes, Chief Medical Officer at @Ro, who both joined @Northwell Health CEO @Michael Dowling and other healthcare leaders to discuss ways to advance health equity.

Jeff Dobro on Innovative Healthcare Solutions Podcast

In the episode of the Innovative Healthcare Solutions podcast, Transforming Healthcare Decisions Through Data Science and Digital Technology, Ed Pudlowski's or Morningstar Actuarial Consulting has a conversation with Jeff Dobro, Chief Innovation Officer at Transcarent. Hear Jeff explain how healthcare, with access to information and digital technology, is delivering better quality of care and realizing cost efficiencies.

Transcarent Webinar: Designing for Health Equity

Transcarent's VP of Innovation Tanya Dillard sits down with Jessica DaMassa from WTF Health to discuss what it means to design for health equity. Most organizations don’t intend to be biased, but do not realize their existing assumptions lead to biased solutions. See how embracing human-centered design leads to inclusive design that meets people where they are and engenders trust.

WTF Health: Transcarent’s Valuation Soars Past $1B. Hear Why Glen Tullman Says It’s More Than Worth It

Transcarent CEO Glen Tullman sits down with Jessica DaMassa from WTF Health to discuss further details about our Series C funding announcement from existing investors and leading health systems including Northwell Health, Intermountain Healthcare, and Rush University Medical Center and the growing adoption of Transcarent’s new and different approach to managing care for employees and their families along with the strong interest by these innovative health delivery systems to explore new payment models.

Future & Health: Transcarent and Walmart at UC Davis Digital CoLab at the JPM 40th Annual Healthcare Conference.

Transcarent CEO Glen Tullman and Dr Cheryl Pegus, Walmart's EVP of Health & Wellness, sit down with Bertha Coombs of CNBC to discuss their partnership and shaping the future of health and care at the University of California, Davis Health CoLab Future and Health CEO Summit at the J.P. Morgan 40th Annual Healthcare Conference

Tullman on Nasdaq TradeTalks: Empowering Consumers

Transcarent CEO Glen Tullman joins Jill Malandrino on Nasdaq TradeTalks to discuss the digital health industry and empowering consumers.

The Future of Care Model Innovation

A special episode of Senator Frist's "A Second Opinion" Podcast that was recorded in front of a live audience. Senator Frist is joined by Glen Tullman, CEO of Transcarent and Bruce Broussard, President and CEO of Humana, to discuss the evolution of care models and where healthcare is headed in the future. A special thanks to Emids Technologies, a leading provider of digital transformation solutions to the healthcare industry, for organizing this timely panel. Learn more about their work at www.emids.com . Other episodes of A Second opinion podcast can be found here: https://youtu.be/G5HIlOOK7S0

eMids 2021 Fireside Chat: Leadership and Health Misinformation

The healthcare industry has played a key role in combatting the spread of mis- and dis- information this year. Transcarent CEO Glen Tullman, Pat Geraghty, CEO of Florida Blue and Jonathan Perlin, CMO of HCA Healthcare discuss the technologies & approaches that are helping organizations tackle the issue and restoring trust among the ecosystem.

Transcarent, Walmart & The Re-making of Healthcare Payers: Glen Tullman on the Power of Big Retail.

Glen Tullman speaks with Jessica DaMassa about the leverage retailers like Walmart and Amazon really have to help take on non-innovative payers what role Transcarent is playing in all of this.

Fireside Chat: Health and Care on Consumer’s Terms

Glen Tullman and Eugene Borukhovich at Frontiers Health Global Hybrid Conference 2021. Experience and Alignment are not just marketing buzz words. In fact, both are critical to creating our industry’s path to better health. Employees and Employers tell us that today, healthcare is more confusing, complex, and costly than ever before . . . and it’s not getting better. Hear directly from one of healthcare’s most outspoken and accomplished serial disruptors, Glen Tullman, as he speaks with Eugene Borukovich about what Transcarent is doing to change the status quo and make experience and alignment a requirement of how we deliver high quality health and care today and in the future.

A Tale of Two Health Mavericks

Glen Tullman and Jonathan Bush sit down with Chrissy Farr at HLTH 2021: Digital health has come a long way since its inception many years ago and these two leaders were at the helm of it. The journey has not always been smooth, but success is never achieved without struggle. Listen to two luminaries in digital health tell their stories of triumphs, failures, headline making exits, necessary pivots and predictions for the future of our industry. Not to mention their promising new endeavors each looking to shake up the status quo even more!

Transcarent's Tanya Dillard, VP Innovation, at the HLTH 2021 Health Equity Panel

Can Healthcare Employers Be the Activists We Need to Achieve Equity? Employing about 58% of Americans and providing insurance for about half the nation, employers’ influence over culture and health are undeniable. How are healthcare employers advancing equity in American life and health? Are we on the cusp of a new era of employer activism?

Glen Tullman with Maureen Farrell and Eliot Brown: A Discussion of Driving Positive Culture and Lessons Learned

Transcarent CEO Glen Tullman Interviews the Wall Street Journal's Eliot Brown and Maureen Farrell of The New York Times on their new book ‘The Cult of We’.

Glen Tullman and Jessica DaMassa at What's Next in Healthcare Summit 2021

Glen Tullman discusses the future of health and care, the problems Transcarent was created to fix and creating a new experience at the 2021 What's Next Health Care Summit.

Fireside Chat with Glen Tullman | Presented by HealthXL

“We are in a very unique time right now. If we are ever going to change this, now is the time” These are the words spoken by Glen Tullman, Executive Chairman & CEO of Transcarent and all-round industry titan, at HealthXL’s event in New York City last week.

Transcarent's Dr Dobro On the Changing Employee Mental Health Landscape

Jeff Dobro Speaks with Solome Tibebu at the Going Digital: Behavioral Health Tech summit about the changing employee mental health landscape and digital solutions.

Unbiased Information, Trusted Guidance, and Unfettered Access: Q&A with Glen Tullman

Glen Tullman on the non-negotiables for employer-sponsored health care and a consumer-driven health care experience.

Glen Tullman on Transcarent

Transcarent is a new consumer-directed health and care platform for employees of self-insured employers and their families. Using a combination of software, technology, Health Guides and data science, Transcarent empowers consumers with unbiased information, trusted guidance and access to high-value care.