Snezana Mahon, President, Transcarent

Innovation begins by doing something, and we all have the power to innovate if we choose to lead. Whether you’re a CEO or a benefits manager – you can lead the way to meaningful change. Is it always easy? No. But when we choose to do the hard thing, we can make a difference and create real progress. 

At Transcarent, we’ve always chosen to tackle one of the hardest challenges out there —fixing the confusion, complexity, and cost of healthcare. It’s why we exist.  

When I was behind the counter serving people as a pharmacist, I experienced first-hand the impact of the confusion, complexity, and cost of healthcare. I saw how it affected real people in real time. This became my motivator to help create meaningful change by making it easy for people to access high-quality, affordable health and care. And now, at Transcarent, we’re taking another major step forward in this goal. 

A Powerful Union: Transcarent + Accolade 

We’re proud to officially complete our merger with Accolade, the leading company in health advocacy, expert medical opinions, and virtual primary care. 

Together, we are the One Place for Health and Care and have created something truly unmatched: 

The most comprehensive and personalized health and care platform in the industry that delivers unparalleled choice, quality, and affordability to health consumers, self-insured employers, and health plans.  

We’re Creating a Movement 

This isn’t just a merger. It’s a movement. Transcarent and Accolade share deeply aligned missions, values, and cultures. As the One Place for Health and Care, we are forever transforming the status quo of how people engage with their health and care.   

With Transcarent’s AI-powered WayFinding and Care Experiences—including Cancer Care, Surgery Care, Weight Health, and our Pharmacy Benefits offering —combined with Accolade’s expertise in advocacy, primary care, and expert opinions, we’re meeting people where they are at the moment of their need and connecting them to the care they need, 24x7x365. 

The uncertainty and complexity that too often defines the healthcare experience is being eliminated. No more navigating a maze of disconnected providers or unanswered questions. Instead, we’re going beyond navigation to deliver timely answers, trusted guidance, and quality care—all on a Member’s terms. 

Our experience is one that people love to use because we make it easy to get expert clinical guidance and high-quality care on a single, intuitive platform…and now it’s only getting better! Our experience will be enhanced by better technology, better care, and better access all in one place. 

A Personalized Experience, Powered by Data and AI 

We always say, “it’s not about the technology, it’s about the experience.” Backed by rich data and generative AI, our platform closes the gap between what people need and what they’ve unfortunately come to expect from healthcare.  

No more one-size-fits-all, no more confusion and complexity. From Transcarent’s WayFinding to Accolade’s True Health Actions, we’re putting rich data and AI to work to help deliver a novel level of personalization, not found in any other healthcare experience. 

More High-Quality Care Delivered in More Meaningful Ways 

Delivering a quality-first experience is a shared Transcarent and Accolade commitment. With our advanced quality methodology, we connect people to the best clinicians available for the exact high-quality care they need– from simple to complex.  

We also believe that trust is paramount. Trust is built from consistently demonstrating to Members that you will do what’s right for them. That may begin by aligning on the principle that there should be easy access to expert medical opinions - and that the best course of care may be reducing unnecessary treatments and surgeries - by ensuring quality information and clinical consultations are available early in the care process. 

More Choice Across the Care Continuum 

We understand that an exceptional personalized experience is powered by choice. Employers and health plans now have the flexibility to offer the point solutions and the Transcarent Care Experiences that’s best for their people—all through one secure, integrated platform. 

Accolade’s Trusted Partner Ecosystem of point solutions and Transcarent’s relationships, including local and virtual providers, will now be offered together in our Experience Store to cover a range of conditions across the continuum. This unmatched choice will give employers and health plans more options to meet their employees’ diverse health and care needs, all in one place, and allow them to put people back in charge of their care.

A Growing Community, A Shared Mission 

With a combined reach of over 20 million Members and 1,700+ employer and health plan clients, we’re proving that healthcare can be different. It should be different. And now, it finally is. 

Employers have more tools than ever to give their people the care experience they deserve - trusted information, better access, meaningful choices, and real affordability. 

The momentum is here. The resources are ready. The time to lead is now. We are better together. 

What’s Next 

This is just the beginning. As our platform evolves, we’ll continue to share the journey and how we’re connecting people to more choice, quality, and affordability on their health and care journey.  

Everyone should have a health and care experience that gets them to where they need to be. And we’re making sure they finally do. 

We're going beyond navigation to be the first place people go to find answers, take action, and get care in the moments that matter. 

Let’s keep moving forward—together.