“I never thought it would be that easy. And they said they would pay for everything. I was shocked...overall it was the best experience.” - Dana

Meet Dana and Steve, a dynamic duo who recently embarked on a transformative journey towards pain-free living, backed by their comprehensive benefits experience powered by Transcarent and International Motors, LLC. Their story is not just about overcoming neck and spine issues, but also about what’s possible when people have easy access to high-quality, affordable health and care.

Dana, an IC Bus employee, and her husband Steve, her covered dependent, found themselves grappling with neck and spine issues that hindered their ability to enjoy life to the fullest. However, thanks to International’s partnership with Transcarent, their path to recovery was illuminated with hope and support.

From the outset, Dana and Steve were astounded by the exceptional care they received. Their dedicated Transcarent care team worked with them to determine that surgery was the best option for both of their health concerns. Backed by a trusted care team, the couple was confident in taking the next step towards surgery. From coordinating appointments to ensuring high-quality surgical care, their care team offered unwavering guidance, responsiveness, and empathy throughout their journey.

Watch as Dana and Steve share how they were relieved to learn that Transcarent removed the financial burden of their care as well. Despite initial skepticism, Dana and Steve were thrilled to discover that their surgeries, including preoperative and postoperative care, were entirely covered. This meant zero out-of-pocket expenses for the couple.

But it wasn't just about the financial relief. Transcarent went above and beyond by facilitating their travel to the country’s best surgical facilities and connecting them with top-rated surgeons specializing in their specific needs. The result? Both Dana and Steve emerged from their surgeries pain-free, rejuvenated, and ready to embrace life's adventures once again.

Their experience was nothing short of transformative, prompting Dana to encourage her coworkers at International to explore Transcarent for their healthcare needs. What seemed too good to be true turned out to be a reality, underscoring Transcarent's commitment to delivering on its promise of providing a health and care experience that people love to use.

Dana said it best, “I never thought it would be that easy. And they said they would pay for everything. I was shocked...overall it was the best experience.”

With Transcarent by their side, Dana and Steve have unlocked a new chapter of vitality, and they're eager to inspire others to do the same.