Championing What We Believe: Turning Values Into Impact

By: Jennifer Trzepacz, Chief People Officer

Our work changes lives, and we show up each day driven by the knowledge that we’re part of something bigger than ourselves. Fulfilling that purpose means being there for one another, for our Members, and for our mission.

At Transcarent, our values are more than statements. They’re the foundation of our culture, the spark behind our actions, and the reminder of why our work matters. Defining our values is not just an exercise. It’s our commitment to how we approach our work, support each other, and serve those who depend on us every single day. We do this by Putting People First, Caring with Purpose, Embodying Resilience, Achieving Impactful Results, and Being Humble and Human.

Putting People First

We exist to make health and care easier and better for the people we serve. Putting people first means listening deeply, understanding needs, and building trusted relationships. We are relentless in doing what’s right for our Members, clients, team, community, and investors.

Our EVP of Consultant Relations & Business Development, Tom Richards, recently shared, “It's about active listening to understand the other person, understand their needs, understand them as a person.”

Leading with heart ensures every person feels seen, valued, and supported, not only in their healthcare journey but in the workplace too.

Caring with Purpose

Care is more than compassion; it’s about showing up in the most genuine way for one another. We go the extra mile for the Members we serve to make them healthier. Every decision starts with a commitment to improving health and care for our Members. It means showing up authentically for our Members, their families, and for each other every single day."

Dr. Alan Roga, our Chief Clinical Officer, captured it perfectly, “Care is a sacred responsibility. Our Members share things with us they wouldn’t necessarily share with the most trusted friends and loved ones. We treat it with the honor and dignity it deserves.”

Embodying Resilience

Changing an industry isn’t easy. It takes courage, flexibility, and persistence. Resilience means we don’t give up when moments get hard, we stay focused and keep moving forward together. We push boundaries and take the uncharted path to change an industry.

Snezana Mahon, our President, highlights that "It takes resilience and it takes an entire team to make it happen. It can be done. We’re doing it now.”

Achieving Impactful Results

Results are about ownership, speed, and impact. We may not always get it right the first time, but we work hard to make it right. Results create momentum and translate into real health impact for our Members and clients.

“Ultimately, it's about achieving our goals, the quantifiable metrics that translate into real health impact for our Members and for our clients,” shares our Chief Financial Officer, Stephanie Peng.

Being Humble and Human

We lead with humility, humor, and humanity. We tackle problems, not people, and we go further together. We listen with empathy, speak with respect, and create space where every voice matters.

“Listen first, debate the work, and leave people energized. That’s how we go further together,” according to our Chief Technology Officer, Praful Kaul.

Hear from our Values in Action Winners

Our values come alive through the people who embody them every day. This year, we’re proud to recognize Travis McLain, Shannon Terra, Chester Lee, Brandy Silverman, and Emily Cruz as Team Transcarent members who exemplify what it means to live out our values. Their dedication, resilience, and humanity inspire us all, and they were celebrated across the organization as recipients of our Values in Action award. Here is what the recognition means to them:

Travis McLain, Lead Health Guide – People First Award Recipient

“I’m honored to receive the People First – Values in Action award. Leading our Health Guides is a privilege, and this recognition affirms that our daily efforts truly make an impact. I’m grateful to be part of a team and company that doesn’t just state its values but lives them, simplifies healthcare, breaks down barriers, and puts people first every day. I’m simply doing the job I love.”

Shannon Terra, Patient Operations Supervisor – Care Award Recipient

“Winning the Care Award is an incredible honor because it reflects the impact we can make when we lead with compassion. For me, this recognition is about helping people through urgent, high-stress situations and making their experience as smooth as possible. Living our Care value means going above and beyond to remove obstacles and create better outcomes. It’s a team effort, and I’m proud to work alongside people who share the same commitment to our Members.”

Chester Lee, Senior Manager of Financial Planning & Strategy – Results Award Recipient

"I'm grateful for this recognition and even more grateful for the teams I get to work with every day. Delivering results is only possible because of the shared commitment and partnership across Transcarent."

Brandy Silverman, Director of Customer Implementation – Humble & Human Award Recipient

“Winning this award is significant to me because it honors qualities I believe matter most in how we work together - treating people with kindness, listening with empathy, and staying grounded. I am grateful to be part of a team and an organization that celebrates these qualities!”

Emily Cruz, Senior SEO Specialist – Resilience Award Recipient

“Winning the Resilience award truly meant a lot to me. To me, resilience is about staying steady through challenges, being flexible when things shift, and continuing to show up with a positive mindset, especially in the healthcare space. It is also a reminder that I am not just showing up for myself; I am showing up for the Members we serve and the lives we have a chance to positively impact every day."

Grounded in Values, Growing Together

Together, we celebrate the people who make health and care better for our Members, clients, and each other. Their dedication reminds us that progress in health is not only measured in outcomes but also in the lives touched and trust earned.

By combining compassion with innovation, we are making a difference that extends beyond today’s challenges and shapes a healthier, more connected tomorrow.