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Just Ask Transcarent … We’ll Take it From Here
Too many people have come to accept that healthcare is complex and frustrating, but it doesn’t have to be. It’s time to move beyond a maze of forms, fragmented tasks, unreliable answers, inaction, and disconnected follow-ups that leave people with more questions than confidence.
When we launched the Transcarent WayFinding™ experience in 2024, AI-powered healthcare navigation was an emerging idea, not a defined category. WayFinding helped confirm what was possible. Now, we’re building the next version of that vision.
Our WayFinding platform puts benefits navigation, clinical guidance, and care delivery in One Place™. You can find the lowest cost medications and have them sent to your doorstep before afternoon pickups are done. Chat with a doctor at 2:46 a.m. on a Tuesday, when that mysterious rash won’t stop itching. And instead of losing hours listening to hold music while scheduling a doctor’s appointment, an AI agent can handle it for you! This is the first agentic AI-powered health and care platform designed to guide you through the healthcare system and take action, quickly getting you real care.
Two Years of Real Impact
Over the past two years, the WayFinding platform has demonstrated what’s possible when people have an AI-powered experience that helps them understand what to do next and gets them to the right care faster. The impact is clear:
The platform successfully resolves 80%+ of inquiries instantly, immediately giving Members the answers they need1.
More than 90% of those interactions address medical or pharmacy questions1, such as: “Is there a lower cost option for my migraine medication?” or “My endocrinologist is retiring, can you help find me a female endocrinologist near me?” This shows that people are using the platform for meaningful care decisions, going beyond basic benefits inquiries.
Members who used the WayFinding experience were 200x less likely to be readmitted to the hospital after discharge compared to the national average1, showing how proactive guidance can change outcomes.
We know that outcomes improve when the next step is taken. As AI-powered navigation moves from simply answering questions to actively guiding entire care journeys, the question is, “What comes next?”
The Next Era of Real Care: Moving From Answers to Action With Agentic AI
People have turned to the internet with health questions for decades. AI has made it easier to get answers and even have a conversation. But what people really need is help with what comes next. At Transcarent, we defined the category, and once again, are ready to take it from here—as we move people towards actions that improve their health outcomes. That’s the next era of the Transcarent WayFinding experience: real care that anticipates what’s needed and takes action on behalf of people to move them forward.
We’re making this happen by incorporating these agentic AI-powered advancements:
Symptom Checker: If you aren’t feeling well, our Symptom Checker provides conversational guidance grounded in millions of real interactions with physicians in Transcarent’s affiliated medical groups. Whether it’s a sore throat or an achy knee that starts hurting after a weekend tennis match, it can direct you to the most appropriate site of care for next steps.
Automated Appointment Booking: When you need care, the WayFinding experience will schedule the appointment for you. It identifies high-quality, in-network clinicians based on Transcarent’s quality data and your preferences, such as location, specialty, and language, then completes the booking process for you.
Personalized Health Path™: This roadmap recommends screenings and next steps developed by doctors, nurses, specialists, and therapists. As your health changes, the roadmap evolves, anticipating needs, nudging at the right time, and helping you stay on track with screenings and treatment plans.
Total Recall Memory Engine™: Many people struggle to recall the next steps after a doctor visit. This tool helps bridge that gap by remembering what your doctor said and what you shared, so you don’t have to repeat your story at every visit, and it’s easy to complete any follow-ups.
WayFinding connects the dots across medical care, pharmacy, and benefits to help people move forward with confidence. By carrying context from one interaction to the next, it does more than surface information. It helps schedule care, guide decisions, remember what matters, and keep people on track with their health.
Raising the Standard for Health and Care
For years, the healthcare experience has placed an enormous amount of responsibility on the people who need care, often while they’re managing illness or caring for family members. Technology should make that experience easier, not more complicated.
As AI becomes more common in healthcare, the real difference will come from systems that anticipate needs and help people take meaningful action. That’s the shift happening with the WayFinding experience and its agentic AI capabilities.
Transcarent has always been unwilling to accept the status quo. We defined what AI-powered navigation would become, and now we’re raising the bar again: setting a new standard grounded in agentic AI that moves people from answers to action and from self-navigation to guided care that truly works for them.
After years of navigating the system on their own, people shouldn’t have to settle for less. Finally, they can expect more and be confident that we’ll take it from here.
¹Transcarent book of business results.
