The New MSK Challenge: When Every Ache Has an Algorithm

In the US, over half of all adults report an MSK condition, and MSK conditions account for more than half of all disabling health conditions.¹ This overwhelming complexity can mean that a simple ache can turn into a winding journey, involving multiple trips to urgent care, imaging, and more.

The result: confusion, delays or missteps, unnecessary surgeries, increased costs, extended recovery times, lost productivity, frustrated employees, and potentially increasing the complexity of the benefits landscape for employers. To move forward confidently, your people don’t just need more information and opinions. They need to know what to do early with fast, easy access to trusted expertise in their moment of need. 

The Power of Early, Expert Guidance

Imagine if, at the first twinge of pain, your employees could connect from home with a high-quality, nationally ranked orthopedic and sports medicine physician in less than two days who provides a clear path forward. That’s the promise of Transcarent and ViewFi.

“Seeing a virtual sports medicine doctor provides the convenience of immediate guidance, helping you understand the severity of your injury without leaving home,” said Jason Valadao, MD, and ViewFi physician. “This early consultation can give you expert advice on how to manage symptoms, reduce pain, and avoid further damage. By addressing issues remotely, you can save time and potentially prevent the need for an in-person visit, making the recovery process smoother and more efficient."

Together, Transcarent and ViewFi are closing the gap between uncertainty and confidence by making high-quality, affordable, orthopedic care easily accessible from day one and before confusion, unnecessary escalation, or costly interventions can take hold.

Connected, Not Fragmented, Care

Instead of bouncing from one clinician to another, Members are guided seamlessly through diagnosis, treatment, and recovery, all within one app, from the palm of their hand, at home. That means there are no disjointed referrals, lost records, or frustration because every step is connected from consultation to recovery and informed by expert insight, not guesswork. Here’s what that means:  

• Personalized guidance: Members get a plan that’s customized to them, including their benefits and their recommended next steps. 

• Fast access: Each Member connects virtually with a vetted, board-certified orthopedic specialists who provides a personalized assessment and clear recommendations in two business days. 

• Simplified journeys: A dedicated Care Team coordinates the entire journey from consultation to diagnosis through treatment and recovery, reducing frustration and uncertainty. 

• Actionable steps: Members leave each interaction with a confident plan, whether it’s self-care, virtual or in-person physical therapy, or a specialist referral. 

Early Expertise Reduces Unnecessary and Wasteful Treatment

The influence of trusted early expertise helps prevent unnecessary steps like unneeded imaging, specialist visits, or surgeries, saving employers money, reducing employee stress, and improving clinical outcomes. It also rebuilds trust in every care decision. Employees feel heard, supported, and empowered to take the next step, improving satisfaction and engagement across employee populations.

Why HR and Benefits Leaders Should Engage Now

By partnering with Transcarent and ViewFi, benefits leaders can help their people experience the difference early expert orthopedic care can make. Employees gain the clarity and confidence they deserve to make informed decisions about their health, transforming what’s often a confusing journey into an easy, straightforward and connected experience. The result? Fewer missed days, lower costs, and a culture of well-being that attracts and retains top talent.

Transform MSK Care for Your Organization

In a world where every ache has an algorithm, it’s easy for MSK confusion to frustrate your team and drain resources. Transcarent and ViewFi can provide early, expert guidance that replaces uncertainty and unnecessary procedures with trusted, connected care that helps people take the next step. 

Contact us to learn how you can empower your employees to move forward from the very first symptom with complete confidence. It could make a world of difference for your people and your organization. 

Sources

1. United States Bone and Joint Initiative: The Burden of Musculoskeletal Diseases in the United States (BMUS), Third Edition, 2014. Rosemont, IL, https://www.bmus-ors.org/fourth-edition/ij0/summary-and-conclusions?utm_source=chatgpt.com, Accessed on October 29, 2025