Your employees are navigating one of the most complex systems in the world with tools built a decade ago.

It's time to close the gap.

The WayFinding® platform replaces legacy navigation with AI-powered care guidance, clinical expertise, and action — so your people get real answers, access the right care, and move forward with confidence.

Talk to Transcarent before your 2027 strategy is locked
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Ready to improve outcomes and break the cost curve?

The first step in breaking the healthcare cost curve is to make sure employees can get the answers, guidance, and care they need the moment they need it.

Qualified employers may be eligible for preferred per-member pricing, waived implementation fees for contracts closed before 9/30, and ROI-tied performance guarantees.

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Legacy navigation was built for a simpler problem

Navigation platforms were built to help employees find a doctor or call a nurse line. That was enough then. It's not enough today.

People need more than help finding care — they need trusted guidance, clinical support, and seamless connections throughout their health journey.

WayFinding doesn't just answer questions. It remembers what their doctor said, schedules appointments, connects them to high-quality care, and provides ongoing clinical management — from the simple to the serious.

What modern navigation actually looks like

Traditional Navigation
WayFinding
Member Experience
Helps Members navigate benefits and coordinate care.​
Helps Members move from question to action to care through one connected experience.​
Care Model
Advocacy, care coordination, and clinical management.​
AI-powered guidance, nurses, Health Guides, clinical management, virtual care, and care delivery working together.
Care Access
Connects Members to care resources and clinical programs.​
Proactively connects Members to the right care, and acts on their behalf to get them there.
Technology
Digital navigation platform supported by human advocates.​
Agentic AI paired with human clinical expertise to personalize guidance and automate next steps.​
Primary Success Measure
Navigation, engagement, and care coordination.​
Clinical outcomes, Member engagement, satisfaction, and measurable ROI.​
Future Readiness
Established navigation model.​
Built to continuously evolve with AI, modern care delivery, and changing employer needs.​
Trust and Security
Enterprise navigation platform.​
Enterprise-grade security, responsible AI governance, and resilient modern architecture.​

Member Experience

Traditional Navigation
Helps Members navigate benefits and coordinate care.​
WayFinding
Helps Members move from question to action to care through one connected experience.​

Care Model

Traditional Navigation
Advocacy, care coordination, and clinical management.​
WayFinding
AI-powered guidance, nurses, Health Guides, clinical management, virtual care, and care delivery working together.

Care Access

Traditional Navigation
Connects Members to care resources and clinical programs.​
WayFinding
Proactively connects Members to the right care, and acts on their behalf to get them there.

Technology

Traditional Navigation
Digital navigation platform supported by human advocates.​
WayFinding
Agentic AI paired with human clinical expertise to personalize guidance and automate next steps.​

Primary Success Measure

Traditional Navigation
Navigation, engagement, and care coordination.​
WayFinding
Clinical outcomes, Member engagement, satisfaction, and measurable ROI.​

Future Readiness

Traditional Navigation
Established navigation model.​
WayFinding
Built to continuously evolve with AI, modern care delivery, and changing employer needs.​

Trust and Security

Traditional Navigation
Enterprise navigation platform.​
WayFinding
Enterprise-grade security, responsible AI governance, and resilient modern architecture.​
From confusion to action — in One Place

Get real answers, instantly

Clinical expertise and AI-powered guidance available 24/7, for any question

See a doctor, today

On-demand virtual care and physician access, no appointment needed

Know exactly what to do next

Personalized next steps based on what's actually happening with the Member

Guidance backed by clinical expertise

Every recommendation backed by clinical oversight

Setting a new standard for care guidance
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+
Member NPS
0
%
Inquiries resolved by the AI Care Assistant
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%
of Members avoid readmission after surgery