Transcarent and Accolade are proud to partner with health plans to make what you’ve built even stronger. You've created a powerful ecosystem that delivers timely, high-quality care to millions of people every year. Together, we accelerate your strategy by bringing innovation, intelligence, and flexibility to the experiences you've already invested in.
Fifty-five percent of HR and benefits leaders are using AI for Member support today.1 One in six U.S. adults uses AI for health information.2 The future of health and care navigation is here, and we're ready to help you lead it.
1. The New Front Door: Benefits Navigation & Personalized Guidance
Generative AI has unlocked an experience that was never before possible. Purpose-built AI is designed specifically to improve health and care navigation. By understanding intent and providing real-time, personalized answers based on plan design, networks, point solutions, and clinical context, we have changed the way that people understand, access, and use their benefits. By orienting to each person’s exact situation and steering them to the most appropriate resource and level of care, we can improve utilization and reduce costs.
2. Reduce Administrative Burden without Sacrificing Outcomes
Plans have long delivered critical support using the best tools at hand, like call trees and scripted chatbots - but now, individual questions can be resolved instantly with plan-specific answers, empowering human support teams to focus on complex cases, lowering burnout risk, and cutting reliance on intricate internal builds that require constant iteration to keep pace with rapidly evolving technology.
3. AI Designed for the Member Experience with Oversight You Can Trust
Members expect fast, personalized support. Clinical-grade AI delivers with built-in HIPAA compliance, SOC 2 certification, and safeguards for privacy, bias, and regulation - reflecting your commitment to Member trust and responsible innovation.
ABOUT: Transcarent serves over 20 million lives with $950M in funding. Recognized by CNBC’s Disruptor 50 in 2024 and 2025, Forbes, and STAT News, Transcarent partners with 35 health plans and offers AI-powered WayFindingTM and Care Experiences in 7 high-impact clinical areas including Surgery, Pharmacy, Cancer, and more.
1. Survey respondents were targeted and screened by Transcarent and Survey Monkey with the following parameters: Lives in the United States, is 18 years or older, is a decision maker or influencer over benefits at a self-funded company with 2,000 or more employees. The survey had 1,340 respondents during the administration period, November 2024.
2. Marley Presiado, Alex Montero, Lunna Lopes, and Liz Hamel, Health Misinformation Tracking Poll: Artificial Intelligence and Health Information, KFF, April 15, 2024. Kff.org. August 26, 2025.
3. Transcarent Book of Business
4. Transcarent Client Results