An Independently Validated Study of Over 280K Covered Lives 

Employers are facing rising healthcare costs and fragmented benefit ecosystems that make it hard for employees to get the right care when they need it. To address these challenges, several large, self-insured employers, representing more than 280,000 covered lives, implemented WayFinding™, a next-generation navigation solution from Transcarent that brings together AI technology, a compassionate care team, personalized guidance, clinical support, and 24/7 access to doctors. 

The Results 

An independently validated study found that employers achieved measurable impact after implementing the WayFinding platform. Key outcomes across 280,000+ covered lives include: 

• 83% of Member questions resolved instantly — reducing HR burden 

• 20% higher engagement in Weight Health and virtual therapy programs 

• 12% higher completion of virtual physical therapy 

• 8% increase in medically appropriate surgeries 

Bringing medical benefits, point solutions, and high-quality care together in one place makes it easier for people to navigate and use their benefits—unlocking more value while easing employers’ administrative load.

“Improving both the Member experience and clinical outcomes while managing costs are the goals of most health care solutions. The data provided by Transcarent that I reviewed meet these goals.” 

— Jeanne Wyand, Former WTW Managing Director 

Read the full study to see how Transcarent delivered measurable impact for self-insured employers.