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Build Trust With Agentic AI
AI is changing how people search for health information, but in healthcare, sounding right is not enough. Dr. Geeta Nayyar explains why trust must be built into every AI-powered health experience through accuracy, accountability, and actionability. She shares how agentic AI can go beyond answering questions to helping employees take the next step in their health, from making informed care decisions to scheduling a doctor’s appointment.
3 things employers need to know about agentic AI in healthcare
Accuracy builds trust. Healthcare AI must be grounded in evidence-based information, clinical guidelines, and trusted medical sources. In medicine, it is not enough for AI to sound right. It has to be right.
Accountability cannot be optional. AI should not operate without human responsibility. Employers need systems where people remain accountable for how AI is used, especially when health decisions are involved.
Actionability is the opportunity. Agentic AI should do more than inform. It should help employees take the next step, make care easier, reduce friction, and act like an excellent healthcare assistant.
Take action: Give employees a trusted front door to their health benefits, one that combines evidence-based information, human accountability, and action-oriented support. The goal is not to make every employee a medical expert. It is to help them make informed health decisions and take the next step in their care.
Dr. Geeta Nayyar: Hi, I’m Dr. G, and I know how you can use agentic AI to build an infrastructure for trust. And now you know too.
Dr. Geeta Nayyar What has changed with AI and misinformation and disinformation is that it is so personalized and frankly, so confident, that it becomes that much harder to tell fact from fiction.
Dr. Geeta Nayyar: But remember, in medicine, we want to not just sound right, but we want to be right. The stakes are high. And so what I always tell folks is that it is about the triple A.
Dr. Geeta Nayyar: Number one, accuracy. Are you checking if this is evidence-based information with clinical guidelines, with medical associations behind it?
Dr. Geeta Nayyar: Two, who is ultimately accountable? It cannot be the AI. There has to be human accountability in the process, in the system of which AI is being used.
Dr. Geeta Nayyar: And lastly, actionability. Where is the action? Where is the actual agentic AI predicting the next step and making your life easier?
Dr. Geeta Nayyar: This is a huge opportunity. We are going from AI that is not just informative, but able to actually take action. Agentic AI should behave like an excellent healthcare assistant.
Dr. Geeta Nayyar: I think it is fantastic that Transcarent is able to make a doctor’s appointment for me and for you. Why? Because it makes getting care that much easier and that much more convenient. It takes the burden off of my plate, off of my to-do list.
Dr. Geeta Nayyar: The biggest opportunity that employers can give to their employees is a trusted front door to employees’ health. The goal with AI and health benefits is not to make every employee a medical expert.
Dr. Geeta Nayyar: It is to give them a trusted system in which they can make informed health decisions and to take the next step in their health
