81% of HR leaders say data privacy, security, and customization are non-negotiable in any AI solution.
But not every healthcare platform is built with these priorities at the core. When evaluating AI for your benefits strategy, here’s what to look for:
Independent certifications like HIPAA, SOC 2 Type II, HITRUST, and ISO 27001 to ensure data is protected at every step.
Internal governance that provides oversight, accountability, and ongoing system testing to monitor AI performance and safety.
Models trained on your actual benefits ecosystem—not generalized data—to deliver guidance that’s relevant to your workforce.
Full transparency on data origins—where it comes from, how it’s created, and how it’s used within the AI system.