The New HR Must-Have: Responsible AI Experiences | Transcarent

81% of HR leaders say data privacy, security, and customization are non-negotiable in any AI solution.

But not every healthcare platform is built with these priorities at the core. When evaluating AI for your benefits strategy, here’s what to look for:

• Independent certifications like HIPAA, SOC 2 Type II, HITRUST, and ISO 27001 to ensure data is protected at every step.

• Internal governance that provides oversight, accountability, and ongoing system testing to monitor AI performance and safety.

• Models trained on your actual benefits ecosystem—not generalized data—to deliver guidance that’s relevant to your workforce.

• Full transparency on data origins—where it comes from, how it’s created, and how it’s used within the AI system.

Learn more about what it takes to deliver responsible AI experiences.